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I.
Privacy Policy of ZGS Bildungs-GmbH for www.iq-lingua.com
On the web pages of ZGS Bildungs-GmbH (hereinafter referred to as "ZGS") some of your personal data is collected. It is self-evident and obligatory for ZGS to collect, transmit, store and otherwise process this data in accordance with the applicable regulations for the protection of personal data only for the purpose of contract processing and to protect its own legitimate business interests. Please refer to the following information on how ZGS processes this data:
1. name and contact details of the data controller and the company data protection officer.
Person responsible for data processing
ZGS Bildungs-GmbH
Ludwig-Erhard-Str. 2 45891 Gelsenkirchen Phone: +49(0)209 36 06 - 0 Fax: +49(0)209 36 06 - 100 E-mail: [email protected]
The company data protection officer of ZGS can be reached as follows:
ZGS Bildungs-GmbH
Mr. Thomas Höwekenmeier
Ludwig-Erhard-Str. 2 45891 Gelsenkirchen Phone: +49(0)209 36 06 - 0 Fax: +49(0)209 36 06 - 100 E-Mail: [email protected]
2. collection, storage and other processing of personal data as well as type and purpose of their use
a) When visiting the website www.iq-lingua.com
When you visit our website www.iq-lingua.com, the browser used on your terminal device automatically sends information to the server of our website. This information is stored in a so-called log management system. The following information is collected and stored until deleted:
The aforementioned data is processed by us for the following purposes:
The legal basis for the data processing is Art. 6 para. 1 p. 1 f of the General Data Protection Regulation (DSGVO). Our legitimate interest follows from the purposes listed above. In no case do we use the collected data for the purpose of drawing conclusions about your person.
In addition, we use cookies and analysis services when you visit our website. You can find more detailed explanations of this under points 3 and 4 of this data protection declaration.
b) When using the general contact form
We offer you the possibility to contact us via contact forms on the website www.iq-lingua.com, by e-mail or by telephone.
Within the scope of the contact forms, it is necessary to provide the title, name and first name as well as the e-mail address and a telephone number. In addition, you must use a drop-down menu to select an IQ-Lingualocation near you. The information is required so that we know which location you are interested in and so that we can contact you.
In the course of contacting you, especially when using the telephone hotline, further data may be collected, such as country of origin, desired course, language level, your target level and your motive. The data collected will then be forwarded to the location you have selected, which is operated either by ZGS or by a ZGS franchise partner.
Otherwise, the data processing depends on the content of your request. Depending on whether the inquiry concerns a franchise partner location or a ZGS location, the inquiry will be forwarded to the appropriate office.
Depending on the content of the inquiry, the legal basis for processing is Art. 6 para. 1 p. 1 b DSGVO or Art. 6 para. 1 p. 1 f. DSGVO. Our legitimate interest follows from the purpose of answering your request. When using a contact form, the data processing is furthermore based on your consent according to Art. 6 para. 1 p. 1 a DSGVO. The transfer also takes place on the basis of Art. 6 para. 1 p. 1 b DSGVO or para. 1 p. 1 f DSGVO. Our legitimate interest follows from the interest of the support service of our franchise partners. When using a contact form, the transfer is further based on your consent pursuant to Art. 6 para. 1 p. 1 a DSGVO.
Furthermore, the data is used for statistical purposes as well as for direct advertising. The legal basis for this processing is Art. 6 para. 1 p. 1 f DSGVO. The legitimate interest follows from the evaluation of the statistics for the optimization of our offer.
c) Conclusion of a contract by telephone
If you contact us by telephone for the purpose of concluding a contract or if we contact you by telephone for this purpose at your request, we will record conversations for verification purposes (e.g. on the details of the conclusion of the contract, cancellation or objection) after prior notification and with your consent. The conversation will only be recorded if you consent to this. Consent can be revoked at any time without giving reasons with effect for the future.
d) Data protection for applications and in the application process.
We collect and process the personal data of persons who apply for a job at ZGS for the purpose of handling the application procedure. The legal basis for the processing is Article 88 DSGVO in conjunction with Section 26 of the Federal Data Protection Act. Processing may also take place electronically. This is particularly the case if an applicant submits corresponding application documents to us electronically, for example by e-mail or via a contact form located on the website. If we conclude a contract with an applicant, the transmitted data will be stored for the purpose of processing the contractual relationship in compliance with the statutory provisions.
e) Data protection for lecturers
We collect and process the personal data, such as surname, first name, address, telephone number, e-mail address, date of birth, of persons applying to ZGS as lecturers for the purpose of processing the application procedure. The processing may also take place electronically. This is particularly the case if an applicant submits corresponding application documents to us electronically, for example by e-mail or via a contact form located on the website. The legal basis for the processing is Art. 6 para. 1 p. 1 b, f DSGVO. Our legitimate interest follows from the purpose of preparing, concluding and processing franchise contracts.
3. cookies
We use cookies on our site. These are small files that your browser automatically creates and that are stored on your terminal device (laptop, tablet, smartphone or similar) when you visit our site. In the cookie, information is stored that arises in each case in connection with the specific end device used. This does not mean, however, that we thereby gain direct knowledge of your identity.
The use of cookies serves on the one hand to make the use of our offer more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website. These are automatically deleted after you leave our site.
In addition, we also use temporary cookies to optimize user-friendliness, which are stored on your terminal device for a certain fixed period of time. If you visit our site again to use our services, it is automatically recognized that you have already been to our site and which entries and settings you have made so that you do not have to enter them again.
On the other hand, we use cookies to statistically record the use of our website and for the purpose of optimizing our offer (see section 4). These cookies enable us to automatically recognize that you have already been to our site when you visit it again. These cookies are automatically deleted after a defined period of time.
The data processed by cookies is necessary for the aforementioned purposes to protect our legitimate interests as well as those of third parties in accordance with Art. 6 (1) p. 1 f DSGVO.
Most browsers accept cookies automatically. However, if you wish to object to the use of cookies, you can configure your browser so that no cookies are stored on your computer or a notice always appears before a new cookie is created. However, the complete deactivation of cookies may mean that you cannot use all the functions of our website.
4. analysis / tracking tools
The analysis/tracking measures listed below and used by us are carried out on the basis of Art. 6 para. 1 p. 1 f DSGVO. With the analysis/tracking measures used, we want to ensure a needs-based design and continuous optimization of our website. On the other hand, we use the analysis/tracking measures to statistically record the use of our website and for the purpose of optimizing our offer. These interests are to be regarded as legitimate within the meaning of the aforementioned provision.
The respective data processing purposes and data categories can be found in the corresponding analysis/tracking tools.
a) Google Analytics
For the purpose of demand-oriented design and ongoing optimization of our pages, we use Google Analytics, a web analytics service provided by Google Inc(https://about.google.de/intl/de/)(1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter "Google"). In this context, pseudonymized usage profiles are created and cookies (see under section 3) are used. The information generated by the cookie about your use of this website such as
are transmitted to a Google server in the USA and stored there. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website and internet use for the purposes of market research and demand-oriented design of these web pages. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf. Under no circumstances will your IP address be merged with other Google data. The IP addresses are anonymized so that an assignment is not possible (IP masking).
You may object to the use of Google Analytics as follows: You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on(https://tools.google.com/dlpage/gaoptout?hl=de).
As an alternative to the browser add-on, especially for browsers on mobile devices, you can prevent the collection by Google Analytics by clicking on this link https://tools.google.com/dlpage/gaoptout. An opt-out cookie will be set, which prevents the future collection of your data when visiting this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.
Further information on data protection in connection with Google Analytics can be found, for example, in the Google Analytics help(https://support.google.com/analytics/answer/6004245?hl=de).
b) Google Adwords
In order to statistically record the use of our website and for the purpose of optimizing our website, we also use Google Adwords Conversion Tracking. In this process, Google Adwords sets a cookie (see section 3) on your computer if you have accessed our website via a Google ad.
These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of the Adwords customer's website and the cookie has not yet expired, Google and the Adwords customer can recognize that the user clicked on the ad and was redirected to this page.
Each Adwords customer receives a different cookie. Cookies can therefore not be tracked across Adwords customers' websites. The information obtained using the conversion cookie is used to create conversion statistics for Adwords customers who have opted for conversion tracking. The Adwords customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.
You can object to the use of Google Adwords as follows: If you do not wish to participate in the tracking process, you can refuse the setting of a cookie required for this - for example, via browser settings that generally disable the automatic setting of cookies. You can also disable cookies for conversion tracking by setting your browser to block cookies from the "www.googleadservices.com" domain. Google's privacy policy on conversion tracking can be found here (https://services.google.com/sitestats/de.html).
c) Google Remarketing
We have integrated services from Google Remarketing, of Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, US on this website.
Google Remarketing enables us to display advertisements to Internet users who have previously visited our homepage. The integration of Google Remarketing allows us to create user-related advertising and to show you interest-relevant advertisements. Google Remarketing allows us to display advertisements via the Google advertising network or to have them displayed on other websites, which are tailored to the individual needs and interests of Internet users.
Google Remarketing sets a cookie on your terminal device. The cookie enables Google to recognize visitors to our website when they subsequently visit websites that are also members of the Google advertising network. Each time you visit a website on which the Google Remarketing service has been integrated, your internet browser automatically identifies itself to Google. Within the scope of this technical procedure, Google obtains knowledge of personal data, such as the IP address or surfing behavior, which Google uses, among other things, to display interest-relevant advertising.
By means of the cookie, personal information, for example the Internet pages visited by you, is stored. Each time you visit our website, personal data, including the IP address of the internet connection you are using, is therefore transmitted to Google in the United States of America. This personal data is stored by Google in the United States of America. Google may pass on this personal data collected via the technical process to third parties.
You can prevent the setting of cookies by our website, as already described above, at any time by means of an appropriate setting of the Internet browser used and thus permanently object to the setting of cookies. Such a setting of the Internet browser used would also prevent Google from setting a cookie on the end device used. In addition, a cookie already set by Google Analytics can be deleted at any time via the Internet browser or other software programs.
Furthermore, you have the option to object to interest-based advertising by Google. To do this, you must call up the link adssettings.google.de from each of the internet browsers you use and make the desired settings there.
Further information and the applicable data protection provisions of Google can be found at https://www.google.de/intl/de/policies/privacy/.
d) Microsoft BingAds
We use the conversion tracking of Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA).
Microsoft BingAds sets a cookie on your computer if you have accessed our website via a Microsoft Bing advertisement.
In this way, Microsoft Bing and we can recognize that someone has clicked on an ad and reached a previously determined target page (conversion page).
We only learn the total number of impressions, clicks and conversions generated as a result of a Bing ad. Furthermore, we can see: Locations of users who were shown impressions and the clicks that were generated there; estimated breakdown of impressions and clicks by age group and gender; device operating system and device types. No personal information about the user's identity is disclosed. You may opt out of the use of Microsoft BingAds as follows: If you do not wish to participate in the tracking process, you can also refuse the setting of a cookie required for this purpose - for example, via browser settings that generally disable the automatic setting of cookies.
Further information and the applicable data protection provisions of Microsoft Bing can be found at https://privacy.microsoft.com/de-de/privacystatement.
e) Google Tag Manager
This website uses the Google Tag Manager. Google Tag Manager is a solution that allows marketers to manage website tags through one interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not collect any personal data. The tool takes care of triggering other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, it remains in place for all tracking tags implemented with Google Tag Manager.
f) GA Audience
We use GA Audience on our website, a service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter: GA Audience). GA Audience uses, among other things, cookies that are stored on your computer as well as other mobile devices (e.g. smartphones, tablets, etc.) and that enable an analysis of the use of the respective devices. The data is partially evaluated across devices. Google Audience receives access to the cookies created in the context of the use of Google Adwords and Google Analytics. In the course of use, data, such as in particular the IP address and activities of the user, may be transmitted to a server of Google Inc. and stored there. Google Inc. may transfer this information to third parties if required to do so by law, or if such data is processed by third parties. You can prevent the collection and forwarding of personal data (esp. your IP address) as well as the processing of this data by deactivating the execution of Java Script in your browser or installing a tool such as 'NoScript'. You can also prevent the collection of data generated by the Google cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link(http://tools.google.com/dlpage/gaoptout?hl=de). Further information on data protection when using GA Audience can be found at the following link: https://support.google.com/analytics/answer/2700409?hl=de&ref_topic=2611283
g) Matelso Call Tracking
We use services of the company MaTelSo (MaTelSo GmbH, Heilbronner Str. 150, 70191 Stuttgart, Germany) on our pages. In this respect, the telephone numbers given on www.iq-lingua.com may be so-called call tracking numbers. In this case, calls are forwarded directly to the assigned destination number. When calling such a call tracking number, information on the time, date and duration of the call and the destination number is collected. Under no circumstances is the content of the call stored. We use the data exclusively for purposes of determining the number of calls per online marketing channel (including Google Adwords, BingAds, Facebook) to the respective target number. No other use or disclosure to third parties takes place.
h) DoubleClick by Google
This website uses the DoubleClick by Google service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Cookies are used to present you with advertisements that are relevant to you. For this purpose, your browser receives a pseudonymous identification number (ID) in order to check which ads were displayed in your browser and which ads were called up. The use of DoubleClick cookies only enables Google and its partner websites to serve ads based on previous visits to our website or other websites on the Internet. The information generated by the cookies is transferred by Google to a server in the USA for evaluation and stored there. A transfer of data by Google to third parties only takes place due to legal regulations or within the framework of order processing.
Under no circumstances will Google combine your data with other data collected by Google.
By using our website, you consent to the processing of data about you by Google and the manner in which the data is processed and for the purposes set out above. You can object to the use of DoubleClick by Google as follows: you can prevent the storage of cookies by selecting the appropriate settings on your browser software. In addition, you can prevent the collection of the data generated by the cookies and related to your use of the websites to Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available under the following link under the item "Extension to DoubleClick deactivation". Alternatively, you can deactivate the DoubleClick cookies on the Digital Advertising Alliance site under the following link. You can find more information about DoubleClick by Google and data protection here.
i) Hotjar
This website uses the analysis and feedback tool HotJar on some pages. We use HotJar to analyze how visitors use our website. The tool shows us the surfing behavior of our website visitors and allows us to get feedback from them. HotJar combines analytics with feedback tools. The service helps us improve the visitor experience and website performance. We do not collect any personally identifiable information with the HotJar service and do not transfer any personally identifiable information to HotJar. We collect mouse clicks, mouse movements, scrolling activity, and non-personal text data from input fields with HotJar - only on a random and anonymous basis.This means that only browser information (browser type, version, screen size, etc.), general information about the user (IP address, language, time zone), and data about mouse movements, clicks, scroll events, and keystrokes are sent to HotJar. No personal data is transmitted. However, HotJar uses various third-party services such as Google Analytics and Optimizely, so it may be the case that these services collect data transmitted by your browser as part of web page requests. This would be, for example, cookies or your IP address. Information about how Google Analytics and Optimizely collect and use data about you can be found in their respective privacy statements. Keystrokes in password fields or fields classified as "sensitive" are not recorded and are not transmitted over the network. For more information about HotJar's privacy policy, visit https://www.hotjar.com/privacy. You can disable the HotJar service at https://www.hotjar.com/opt-out/.
j) IntelliAd
This website uses the web analytics service with bid management of intelliAd Media GmbH, Sendlinger Str. 7, 80331 Munich, Germany. For the purpose of demand-oriented design as well as optimization of this website, anonymized usage data is collected and stored in aggregated form and usage profiles are created from this data using pseudonyms. When intelliAd tracking is used, cookies are stored locally. The anonymized usage data and profiles can be used by the website operator as well as by other intelliAd customers to identify usage interests without the possibility of drawing conclusions about your identity as a website visitor. You have the right to object to the storage of your (anonymized) usage data in the future. To do so, use the intelliAd opt-out function at https://login.intelliad.com/optout.php .
Further information on data protection in connection with IntelliAd can be found at https://www.intelliad.de/datenschutzbestimmungen/.
5 Google Maps Plug-Ins
Our location pages use the map service Google Maps via an API. The provider is Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. The use of Google Maps is in the interest of an appealing presentation of our online offers and an easy location of the places indicated by us on the location pages. Through the use of Google Maps, information about your use of this website (including your IP address) may be transmitted to and stored by Google on servers in the United States. The provider of this site has no influence on this data transmission. You have the option of deactivating the Google Maps service in a simple manner and thus preventing the transfer of data to Google: To do so, deactivate JavaScript in your browser. However, we would like to point out that in this case you will not be able to use the map display.
More information on the handling of user data can be found in Google's privacy policy: https://www.google.de/intl/de/policies/privacy/.
6. youtube plug-ins
Our website uses plug-ins from YouTube, the YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA, which is a subsidiary of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043-1351, USA, in order to make our company better known via this. We integrate these plug-ins using the so-called two-click method in order to provide visitors to our website with the best possible protection.
When you call up a page of our website on which a YouTube video has been integrated, a direct connection is established between your browser and the YouTube server. YouTube and Google thereby receive the information which specific subpage was visited with your IP address.
If you are logged in to YouTube at the same time, YouTube recognizes which specific sub-page of our website you are visiting when you call up a sub-page that contains a YouTube video. This information is collected by YouTube and Google and assigned to the respective YouTube account.
YouTube and Google always receive information via the YouTube component that you have visited our website if you are logged into YouTube at the same time as you visit our website; this takes place regardless of whether you click on a YouTube video or not. You can prevent this transmission by logging out of your YouTube account before accessing our website.
The privacy policy published by YouTube, which is available at https://www.google.de/intl/de/policies/privacy/, provides information about the collection, processing and use of personal data by YouTube and Google.
7. payment options
For the processing of payments in the context of booking online intensive courses, a payment option is offered, the use of which involves the processing of personal data. The legal basis for the processing is in each case Art. 6 para. 1 p. 1 a, b and f DSGVO.
If you process the payment via the link provided when booking an online intensive course online, your payment data will be automatically transmitted to Novalnet AG, Zahlungsinstitut (hereinafter referred to as "ZAG"), Gutenbergstr. 2, 85737 Ismaning.
By selecting this payment option, you consent to the transmission of personal data required for payment processing.
The personal data exchanged with ZAG are first name, last name, address, email address, IP address or other data necessary for payment processing.
The purpose of transferring the data is payment processing and fraud prevention. We will transfer other personal data to ZAG if there is a legitimate interest for the transfer.
The personal data exchanged between ZAG and us will be transmitted by ZAG to the respective payment service provider for the purpose of payment processing. Under certain circumstances, data may also be transmitted to credit agencies. The purpose of this transmission is to check identity and creditworthiness.
ZAG may pass on personal data to affiliated companies and service providers or subcontractors, insofar as this is necessary to fulfill contractual obligations or the data is to be processed by order.
You have the option to revoke your consent to the handling of personal data at any time vis-à-vis ZAG. A revocation does not affect personal data that must necessarily be processed, used or transmitted for (contractual) payment processing.
The applicable data protection provisions of ZAG can be found at www.novalnet.de/datenschutz.
8. data protection before and during registration
We process the personal data collected before registration in order to contact you, to inform you about our offers, for the purpose of initiating a contract and for advertising purposes. In addition, the data is used for statistical purposes. The legal basis for the processing is your consent pursuant to Article 6 (1) p. 1a DSGVO as well as Article 6 (1) p. 1b DSGVO and Article 6 (1) p. 1f DSGVO. The legitimate interest follows from the aforementioned purposes.
9 Other inquiries
If you contact us for other reasons, we will store your personal data as well as the content of your inquiry in order to be able to answer your inquiry. In addition, the data will be used for statistical purposes. The legal basis for the processing is Art. 6 para. 1 p. 1f DSGVO. Our legitimate interest follows from the aforementioned purposes.
10. transfer of data
Specialized companies or divisions of our group of companies centrally perform certain data processing tasks for the companies affiliated in the group for the purpose of fulfilling our contractual and legal obligations. Service providers employed by us may also receive data for these purposes if they comply with our instructions under data protection law.
With regard to the transfer of data to recipients outside our company, it should be noted that we may only transfer personal data if this is required by legal provisions, you have given your consent and/or order processors commissioned by us ensure compliance with the requirements of the DSGVO/the Federal Data Protection Act in the same way. Under these conditions, recipients of personal data may be, for example: Order processors to whom we transfer personal data in order to carry out the business relationship with you. In detail: Credit information to assess general payment behavior; data transmission to credit agencies; support/maintenance of IT applications; archiving; call center services; controlling; data destruction; debt collection; payment card processing (credit cards, etc.); customer administration; marketing; telephony; website management; payment transactions.
Other data recipients may include those entities for which you have given your consent to data transfer.
11. deletion
We process and store your personal data as long as it is necessary for the fulfillment of our contractual and legal obligations. In this context, it should be noted that our contractual relationship is designed for a longer period of time. If the data is no longer required for the fulfillment of contractual or legal obligations, it is regularly deleted, unless its - temporary - further processing is required for the following purposes:
Data of persons who have applied to us as employees or franchise partners will be deleted 3 months after completion of the application process if no contract is concluded with the applicant, provided that no other legitimate interests on our part oppose deletion. Other legitimate interest in this sense is, for example, a duty to provide evidence in proceedings under the General Equal Treatment Act (AGG).
12. data subject rights
You have the right to information under Article 15 of the GDPR, the right to rectification under Article 16 of the GDPR, the right to erasure under Article 17 of the GDPR, the right to restriction of processing under Article 18 of the GDPR, the right to object under Article 21 of the GDPR and the right to data portability under Article 20 of the GDPR. In addition, there is a right of appeal to a data protection supervisory authority (Article 77 DSGVO in conjunction with Section 19 BDSG). You may revoke your consent to the processing of personal data at any time. Please note that the revocation is only effective for the future. Processing that took place before the revocation is not affected.
II.
Data protection declaration of ZGS Bildungs-GmbH for the location pages at www.iq-lingua.com as well as within the framework of the "customer portal" (jointly responsible for processing within the meaning of Art. 26 DSGVO)
The individual iQ-Lingua locations are operated either by ZGS Bildungs-GmbH (hereinafter referred to as "ZGS") or a franchise partner of ZGS. On the local sub-pages ("location pages") associated with the respective location at www.iq-lingua.com, data processing is carried out by ZGS and the respective location operator (ZGS or franchise partner) as joint controllers within the meaning of Art. 26 DSGVO. Who is the operator of the respective location can be found in the imprint of the respective location page. Based on the agreement concluded between ZGS and the location operators, ZGS informs about the data processing on these location pages as follows:
1. name and contact details of the data controller and the company data protection officer.
Person responsible for data processing
ZGS Bildungs-GmbH
Ludwig-Erhard-Str. 2 45891 Gelsenkirchen Phone: +49(0)209 36 06 - 0 Fax: +49(0)209 36 06 - 100 E-mail: [email protected]
The company data protection officer of ZGS can be reached as follows:
ZGS Bildungs-GmbH
Mr. Thomas Höwekenmeier Ludwig-Erhard-Str. 2 45891 Gelsenkirchen Phone: +49(0)209 36 06 - 0 Fax: +49(0)209 36 06 - 100 E-Mail: [email protected]
It is expressly pointed out that the above-mentioned data protection officer is only the contact person for the joint data processing by ZGS and the respective site operator as described below. Any further data processing by the respective site operator remains unaffected by this agreement. The respective site operator is solely responsible for this.
2 Collection, storage and other processing of personal data as well as type and purpose of their use
a) When visiting the site pages
When you call up the location pages of the website www.iq-lingua.com, information is automatically sent to the server of the website www.iq-lingua.com by the browser used on your end device. This information is stored in a so-called log management system. The following information is collected and stored until deleted:
The aforementioned data is processed by us for the following purposes:
The legal basis for the data processing is Art. 6 para. 1 p. 1 f of the General Data Protection Regulation (DSGVO). Our legitimate interest follows from the purposes listed above. In no case do we use the collected data for the purpose of drawing conclusions about your person.
In addition, we use cookies and analysis services when you visit the www.iq-lingua.de website. You can find more detailed explanations of this under points 3 and 4 of this data protection declaration.
b) When using the general contact form
We offer you the opportunity to contact us via contact forms on the website www.iq-lingua.com, by e-mail or by telephone.
Within the scope of the contact forms, it is necessary to provide the title, name and first name as well as the e-mail address and a telephone number. In addition, you must use a drop-down menu to select an iQ-Lingua location near you. The information is required so that we know which location you are interested in and so that we can contact you.
In the course of contacting you, especially when using the telephone hotline, further data may be collected, such as country of origin, desired course, language level, your target level and your motive. The data collected will then be forwarded to the location you have selected, which is operated either by ZGS or a ZGS franchise partner.
Otherwise, the data processing depends on the content of your request. Depending on whether the request concerns a franchise partner location or a ZGS location, the request will be forwarded to the appropriate entity.
Depending on the content of the inquiry, the legal basis for processing is Art. 6 para. 1 p. 1 b DSGVO or Art. 6 para. 1 p. 1 f. DSGVO. Our legitimate interest follows from the purpose of answering your request. When using a contact form, the data processing is furthermore based on your consent according to Art. 6 para. 1 p. 1 a DSGVO. The transfer also takes place on the basis of Art. 6 para. 1 p. 1 b DSGVO or para. 1 p. 1 f DSGVO. Our legitimate interest follows from the interest of the support service of our franchise partners. When using a contact form, the transfer is further based on your consent pursuant to Art. 6 para. 1 p. 1 a DSGVO.
Furthermore, the data is used for statistical purposes as well as for direct advertising. The legal basis for this processing is Art. 6 para. 1 p. 1 f DSGVO. The legitimate interest follows from the evaluation of the statistics for the optimization of our offer.
c) Conclusion of a contract by telephone
If you contact us by telephone for the purpose of concluding a contract or if we contact you by telephone for this purpose at your request, we will record conversations for verification purposes (e.g. on the details of the conclusion of the contract, cancellation or objection) after prior notification and with your consent. The conversation will only be recorded if you consent to this. Consent can be revoked at any time without giving reasons with effect for the future.
d) Data protection for applications and in the application process.
We collect and process the personal data of persons who apply for a job at ZGS for the purpose of handling the application procedure. The legal basis for the processing is Article 88 DSGVO in conjunction with Section 26 of the Federal Data Protection Act. Processing may also take place electronically. This is particularly the case if an applicant submits corresponding application documents to us electronically, for example by e-mail or via a contact form located on the website. If we conclude a contract with an applicant, the transmitted data will be stored for the purpose of processing the contractual relationship in compliance with the statutory provisions.
e) Data protection for lecturers
We collect and process the personal data, such as surname, first name, address, telephone number, e-mail address, date of birth, of persons applying to ZGS as lecturers for the purpose of processing the application procedure. The processing may also take place electronically. This is particularly the case if an applicant submits corresponding application documents to us electronically, for example by e-mail or via a contact form located on the website. The legal basis for the processing is Art. 6 para. 1 p. 1 b, f DSGVO. Our legitimate interest follows from the purpose of preparing, concluding and processing franchise contracts.
f) Customer portal
When using the customer portal, we process your access and registration data provided during the registration process, such as the account name, the name of the account holder and the password.
The purpose of this data processing is to enhance our customer service by giving you the opportunity to communicate with us and / or our site operators via the customer portal, as well as to view and / or retrieve data, such as student and contract data. The legal basis is Art. 6 para. 1 p.1f DSGVO. Our legitimate interest follows from the aforementioned purpose.
3. Cookies
We use cookies on our website. These are small files that are automatically created by your browser and stored on your terminal device (laptop, tablet, smartphone or similar) when you visit our site. In the cookie, information is stored that arises in each case in connection with the specific end device used. This does not mean, however, that we thereby gain direct knowledge of your identity.
The use of cookies serves on the one hand to make the use of our offer more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website. These are automatically deleted after you leave our site.
In addition, we also use temporary cookies to optimize user-friendliness, which are stored on your terminal device for a certain fixed period of time. If you visit our site again to use our services, it is automatically recognized that you have already been to our site and which entries and settings you have made so that you do not have to enter them again.
On the other hand, we use cookies to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer for you (see section 4). These cookies enable us to automatically recognize that you have already been to our site when you visit it again. These cookies are automatically deleted after a defined period of time.
The data processed by cookies is necessary for the aforementioned purposes to protect our legitimate interests as well as those of third parties in accordance with Art. 6 (1) p. 1 f DSGVO.
Most browsers accept cookies automatically. However, if you wish to object to the use of cookies, you can configure your browser so that no cookies are stored on your computer or a notice always appears before a new cookie is created. However, the complete deactivation of cookies may mean that you cannot use all the functions of our website.
4. analysis / tracking tools
The analysis/tracking measures listed below and used by us are carried out on the basis of Art. 6 para. 1 p. 1 f DSGVO. With the analysis/tracking measures used, we want to ensure a needs-based design and continuous optimization of our website. On the other hand, we use the analysis/tracking measures to statistically record the use of our website and for the purpose of optimizing our offer. These interests are to be regarded as legitimate in the sense of the aforementioned provision.
The respective data processing purposes and data categories can be found in the corresponding analysis/tracking tools.
a) Google Analytics
For the purpose of demand-oriented design and ongoing optimization of our pages, we use Google Analytics, a web analytics service provided by Google Inc (https://about.google/intl/de/) (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter "Google"). In this context, pseudonymized usage profiles are created and cookies (see under section 3) are used. The information generated by the cookie about your use of this website such as
are transmitted to a Google server in the USA and stored there. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website and internet use for the purposes of market research and demand-oriented design of these web pages. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf. Under no circumstances will your IP address be merged with other Google data. The IP addresses are anonymized so that an assignment is not possible (IP masking).
You may object to the use of Google Analytics as follows: You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on (https://tools.google.com/dlpage/gaoptout?hl=de).
As an alternative to the browser add-on, especially for browsers on mobile devices, you can prevent the collection by Google Analytics by clicking on this link https://tools.google.com/dlpage/gaoptout. An opt-out cookie will be set, which prevents the future collection of your data when visiting this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.
Further information on data protection in connection with Google Analytics can be found, for example, in the Google Analytics help(https://support.google.com/analytics/answer/6004245?hl=de).
b) Google Adwords
In order to statistically record the use of our website and for the purpose of optimizing our website, we also use Google Adwords Conversion Tracking. In this process, Google Adwords sets a cookie (see section 3) on your computer if you have accessed our website via a Google ad.
These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of the Adwords customer's website and the cookie has not yet expired, Google and the Adwords customer can recognize that the user clicked on the ad and was redirected to this page.
Each Adwords customer receives a different cookie. Cookies can therefore not be tracked across Adwords customers' websites. The information obtained using the conversion cookie is used to create conversion statistics for Adwords customers who have opted for conversion tracking. The Adwords customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.
You can object to the use of Google Adwords as follows: If you do not wish to participate in the tracking process, you can refuse the setting of a cookie required for this - for example, via browser settings that generally disable the automatic setting of cookies. You can also disable cookies for conversion tracking by setting your browser to block cookies from the "www.googleadservices.com" domain. Google's privacy policy on conversion tracking can be found here(https://services.google.com/sitestats/de.html).
c) Google Remarketing
We have integrated services from Google Remarketing, of Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, US on this website.
Google Remarketing enables us to display advertisements to Internet users who have previously visited our homepage. The integration of Google Remarketing allows us to create user-related advertising and to show you ads that are relevant to your interests. Google Remarketing allows us to display advertisements via the Google advertising network or to have them displayed on other websites, which are tailored to the individual needs and interests of Internet users.
Google Remarketing sets a cookie on your terminal device. The cookie enables Google to recognize visitors to our website when they subsequently visit websites that are also members of the Google advertising network. Each time you visit a website on which the Google Remarketing service has been integrated, your internet browser automatically identifies itself to Google. Within the scope of this technical procedure, Google obtains knowledge of personal data, such as the IP address or surfing behavior, which Google uses, among other things, to display interest-relevant advertising.
By means of the cookie, personal information, for example the Internet pages visited by you, is stored. Each time you visit our website, personal data, including the IP address of the internet connection you are using, is therefore transmitted to Google in the United States of America. This personal data is stored by Google in the United States of America. Google may pass on this personal data collected via the technical process to third parties.
You can prevent the setting of cookies by our website, as already described above, at any time by means of an appropriate setting of the Internet browser used and thus permanently object to the setting of cookies. Such a setting of the Internet browser used would also prevent Google from setting a cookie on the end device used. In addition, a cookie already set by Google Analytics can be deleted at any time via the Internet browser or other software programs.
Furthermore, you have the option to object to interest-based advertising by Google. To do this, you must call up the link adssettings.google.de from each of the Internet browsers you use and make the desired settings there.
Further information and the applicable data protection provisions of Google can be found at https://www.google.de/intl/de/policies/privacy/.
d) Microsoft BingAds
We use the conversion tracking of Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA).
Microsoft BingAds sets a cookie on your computer if you have accessed our website via a Microsoft Bing advertisement.
In this way, Microsoft Bing and we can recognize that someone has clicked on an ad and reached a previously determined target page (conversion page).
We only learn the total number of impressions, clicks and conversions generated as a result of a Bing ad. Furthermore, we can see: Locations of users who were shown impressions and the clicks that were generated there; estimated breakdown of impressions and clicks by age group and gender; device operating system and device types. No personal information about the user's identity is disclosed. You may opt out of the use of Microsoft BingAds as follows: If you do not wish to participate in the tracking process, you can also refuse the setting of a cookie required for this purpose - for example, via browser settings that generally disable the automatic setting of cookies.
Further information and the applicable data protection provisions of Microsoft Bing can be found at https://privacy.microsoft.com/de-de/privacystatement.
e) Google Tag Manager
This website uses the Google Tag Manager. Google Tag Manager is a solution that allows marketers to manage website tags through one interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not collect any personal data. The tool takes care of triggering other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, it remains in place for all tracking tags implemented with Google Tag Manager.
f) GA Audience
We use GA Audience on our website, a service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter: GA Audience). GA Audience uses, among other things, cookies that are stored on your computer as well as other mobile devices (e.g. smartphones, tablets, etc.) and that enable an analysis of the use of the respective devices. The data is partially evaluated across devices. Google Audience receives access to the cookies created in the context of the use of Google Adwords and Google Analytics. In the course of use, data, such as in particular the IP address and activities of the user, may be transmitted to a server of Google Inc. and stored there. Google Inc. may transfer this information to third parties if required to do so by law, or if such data is processed by third parties. You can prevent the collection and forwarding of personal data (esp. your IP address) as well as the processing of this data by deactivating the execution of JavaScript in your browser or installing a tool such as 'NoScript'. You can also prevent the collection of data generated by the Google cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link(http://tools.google.com/dlpage/gaoptout?hl=de). Further information on data protection when using GA Audience can be found at the following link: https://support.google.com/analytics/answer/2700409?hl=de&ref_topic=2611283
g) Matelso Call Tracking
We use services of the company MaTelSo (MaTelSo GmbH, Heilbronner Str. 150, 70191 Stuttgart, Germany) on our pages. In this respect, the telephone numbers given on www.iq-lingua.com may be so-called call tracking numbers. In this case, calls are forwarded directly to the assigned destination number. When calling such a call tracking number, information on the time, date and duration of the call and the destination number is collected. Under no circumstances is the content of the call stored. We use the data exclusively for purposes of determining the number of calls per online marketing channel (including Google Adwords, BingAds, Facebook) to the respective target number. No other use or disclosure to third parties takes place.
h)DoubleClick by Google
This website uses the DoubleClick by Google service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Cookies are used to present you with advertisements that are relevant to you. For this purpose, your browser receives a pseudonymous identification number (ID) in order to check which ads were displayed in your browser and which ads were called up. The use of DoubleClick cookies only enables Google and its partner websites to serve ads based on previous visits to our website or other websites on the Internet. The information generated by the cookies is transferred by Google to a server in the USA for evaluation and stored there. A transfer of data by Google to third parties only takes place due to legal regulations or within the framework of order processing.
Under no circumstances will Google combine your data with other data collected by Google.
By using our website, you consent to the processing of data about you by Google and the manner in which the data is processed and for the purposes set out above. You can object to the use of DoubleClick by Google as follows: you can prevent the storage of cookies by selecting the appropriate settings on your browser software. In addition, you can prevent the collection of the data generated by the cookies and related to your use of the websites to Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available under the following link under the item "Extension to DoubleClick deactivation". Alternatively, you can deactivate the DoubleClick cookies on the Digital Advertising Alliance site under the following link. You can find more information about DoubleClick by Google and data protection here.
i) Hotjar
This website uses the analysis and feedback tool HotJar on some pages. We use HotJar to analyze how visitors use our website. The tool shows us the surfing behavior of our website visitors and allows us to get feedback from them. HotJar combines analytics with feedback tools. The service helps us improve the visitor experience and website performance. We do not collect any personally identifiable information with the HotJar service and do not transfer any personally identifiable information to HotJar. We collect mouse clicks, mouse movements, scrolling activity, and non-personal text data from input fields with HotJar - only on a random and anonymous basis.This means that only browser information (browser type, version, screen size, etc.), general information about the user (IP address, language, time zone), and data about mouse movements, clicks, scroll events, and keystrokes are sent to HotJar. No personal data is transmitted. However, HotJar uses various third-party services such as Google Analytics and Optimizely, so it may be the case that these services collect data transmitted by your browser as part of web page requests. This would be, for example, cookies or your IP address. Information about how Google Analytics and Optimizely collect and use data about you can be found in their respective privacy statements. Keystrokes in password fields or fields classified as "sensitive" are not recorded and are not transmitted over the network. For more information about HotJar's privacy policy, visit https://www.hotjar.com/privacy. You can disable the HotJar service at https://www.hotjar.com/opt-out/.
j) IntelliAd
This website uses the web analysis service with bid management of intelliAd Media GmbH, Sendlinger Str. 7, 80331 Munich. For the purpose of demand-oriented design as well as optimization of this website, anonymized usage data is collected and stored in aggregated form and usage profiles are created from this data using pseudonyms. When intelliAd tracking is used, cookies are stored locally. The anonymized usage data and profiles can be used by the website operator as well as by other customers of intelliAd to identify usage interests, without it being possible to draw conclusions about your identity as a website visitor. You have the right to object to the storage of your (anonymized) usage data in the future. To do so, use the intelliAd opt-out function at https://login.intelliad.com/optout.php .
Further information on data protection in connection with IntelliAd can be found at https://www.intelliad.de/datenschutzbestimmungen/.
5 Google Maps Plug-Ins
Our location pages use the map service Google Maps via an API. The provider is Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. The use of Google Maps is in the interest of an appealing presentation of our online offers and an easy location of the places indicated by us on the location pages. Through the use of Google Maps, information about your use of this website (including your IP address) may be transmitted to and stored by Google on servers in the United States. The provider of this site has no influence on this data transmission. You have the option of deactivating the Google Maps service in a simple manner and thus preventing the transfer of data to Google: To do so, deactivate JavaScript in your browser. However, we would like to point out that in this case you will not be able to use the map display.
More information on the handling of user data can be found in Google's privacy policy: https://www.google.de/intl/de/policies/privacy/.
6. youtube plug-ins
Our website uses plug-ins from YouTube, the YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA, which is a subsidiary of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043-1351, USA, in order to make our company better known via this. We integrate these plug-ins using the so-called two-click method in order to provide visitors to our website with the best possible protection.
When you call up a page of our website on which a YouTube video has been integrated, a direct connection is established between your browser and the YouTube server. YouTube and Google thereby receive the information which specific subpage was visited with your IP address.
If you are logged in to YouTube at the same time, YouTube recognizes which specific sub-page of our website you are visiting when you call up a sub-page that contains a YouTube video. This information is collected by YouTube and Google and assigned to the respective YouTube account.
YouTube and Google always receive information via the YouTube component that you have visited our website if you are logged into YouTube at the same time as you visit our website; this takes place regardless of whether you click on a YouTube video or not. You can prevent this transmission by logging out of your YouTube account before accessing our website.
The privacy policy published by YouTube, which is available at https://www.google.de/intl/de/policies/privacy/, provides information about the collection, processing and use of personal data by YouTube and Google.
7. transmission of data
Specialized companies or divisions of the Schülerhilfe group of companies perform certain data processing tasks centrally for the companies affiliated in the group for the purpose of fulfilling our contractual and legal obligations. Service providers employed by us may also receive data for these purposes if they comply with our instructions under data protection law. These are essentially companies from the categories listed below.
With regard to the transfer of data to recipients outside our company, it should be noted that we may only transfer personal data if this is required by law, if you have consented, and/or if processors commissioned by us ensure that the requirements of the DSGVO/Federal Data Protection Act are met in the same way. Under these conditions, recipients of personal data may be, for example: Order processors to whom we transfer personal data in order to carry out the business relationship with you. In detail: Credit information to assess general payment behavior; data transmission to credit agencies; support/maintenance of IT applications; archiving; call center services; controlling; data destruction; debt collection; payment card processing (credit cards, etc.); customer administration; marketing; telephony; website management; payment transactions.
Other data recipients may include those entities for which you have given your consent to data transfer.
8. deletion
We process and store your personal data as long as it is necessary for the fulfillment of our contractual and legal obligations. In this context, it should be noted that our contractual relationship is designed for a longer period of time. If the data is no longer required for the fulfillment of contractual or legal obligations, it is regularly deleted, unless its - temporary - further processing is required for the following purposes:
Data of persons who have applied as employees of a site operator will be deleted 3 months after completion of the application process if no contract is concluded with the applicant, provided that no other legitimate interests on our part prevent deletion. Other legitimate interest in this sense is, for example, a duty to provide evidence in proceedings under the General Equal Treatment Act (AGG).
9. data subject rights
You have the right to information under Article 15 of the GDPR, the right to rectification under Article 16 of the GDPR, the right to erasure under Article 17 of the GDPR, the right to restriction of processing under Article 18 of the GDPR, the right to object under Article 21 of the GDPR and the right to data portability under Article 20 of the GDPR. In addition, there is a right of appeal to a data protection supervisory authority (Article 77 DSGVO in conjunction with Section 19 BDSG). You may revoke your consent to the processing of personal data at any time. Please note that the revocation is only effective for the future. Processing that took place before the revocation is not affected.
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